Shipping policy

Effective Date: 5th March 2026

United Kingdom

This Shipping Policy applies to orders placed via our UK online store operated by Frank Body Ltd.

Order Processing & Dispatch

  • Orders are processed within 1–2 business days.
  • Orders are dispatched Monday to Friday, excluding public holidays.
  • During sale periods or peak times, dispatch may take up to 3 business days.
  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

All UK orders are fulfilled from within the United Kingdom and shipped via Amazon Shipping.

Delivery timeframes below apply after dispatch.

Shipping Costs

Standard Delivery

  • £5.95
  • Free on orders over £45
  • Estimated delivery within 2–4 business days

Express Delivery

  • £8.95
  • Estimated delivery within 1–3 business days

Shipping costs are clearly displayed at checkout prior to order confirmation.

Delivery Timeframes

Delivery timeframes apply to mainland UK addresses.

Delivery to remote or offshore locations (including parts of Scotland, Northern Ireland and UK islands) may take longer.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, peak periods, weather conditions or other circumstances outside our reasonable control.

In any event, delivery will occur within the timeframe required under applicable UK consumer law.

Risk & Responsibility

Risk in the products passes to you upon delivery to the address provided at checkout.

If you provide delivery instructions (including authority to leave), you acknowledge that parcels may be left unattended and frank body is not responsible for loss or theft once delivery has been completed in accordance with those instructions.

Tracking

Tracking details will be provided by email once your order has been dispatched.

Address Accuracy

Please ensure your shipping address is accurate at checkout. We may not be able to amend delivery details once your order has been dispatched.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact our Customer Care team at getnaked@frankbody.com as soon as possible.

We will investigate with the carrier and provide assistance in accordance with the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

Consumer Rights

Nothing in this Shipping Policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.